FAQs

Eating at Mandarin

We are now pleased to welcome you back to Dine-In service. We currently have two different Dine-In services at this time, Small Eats and Buffet. For more information, please visit the Locations page for operating hours and services. All of our locations are open for take-out and delivery service. Visit in-store, order online, or call ahead to make your reservation and place your order. Learn more about our COVID-19 health and safety measures here.

We ensure that your Mandarin experience will be enjoyable as well as safe and comfortable for you and your family. We continue to work with guidelines from the Ontario government and local public health authorities.

Health and safety measures:

  • Dine-In customers are to self-monitor for symptoms and check their temperature. Hand sanitizer is available in various areas.
  • Increased sanitization. Continued rigorous cleaning and disinfecting of all surfaces including doors, door handles, dining tables, buffet area, payment terminals and washrooms.
  • Created laminated menus that are sanitized after each use. QR code to access Small Eats menu from your device also available.
  • More frequent changing of buffet utensils.
  • Disposable gloves available for customers.
  • Staff are fully trained in health and safety procedures and continue to work with masks inside the restaurant.
  • Staff are screened prior to each shift including temperature check, monitoring of symptoms. In addition regular Rapid Antigen Testing is conducted. Staff who do not pass are not permitted to work.  

We request that you consider the well-being of others and adhere to the safety measures. The health and safety of our customers is our top priority.

Mandarin Small Eats is a selection of about 70 freshly prepared, pay-per-eat Mandarin classics plated small – good for sampling, sharing and served right to your table. Dishes priced from only $1.99 – $5.99 for a delicious taste of Mandarin. Mandarin Small Eats is available at participating locations. Please check our Locations page for location-specific updates on hours of operations and services available.

Our restaurants are generally very busy, especially during weekends and holidays, therefore reservations are highly recommended. Please check our Locations page for location-specific updates on hours of operations and services available. 

Yes, for Small Eats service, a server will provide a take-out container that you can use to pack up any food you cannot finish. For Buffet, customers enjoy what they can at the restaurant.

Sign up here for our Mandarin Dish e-newsletter at least one day prior to your birthday, receive an e-coupon, and dine with 3 paying adults to enjoy a birthday feast on us!

We currently have two different Dine-In services at this time, Small Eats and Buffet. For more information, please visit the Locations page for operating hours and services. To redeem your Birthday coupon, please bring valid Photo ID and three other adults dining on the Buffet or Small Eats.

Buffet
– The Birthday Guest will receive a FREE lunch or dinner buffet meal when joined by a minimum of 3 adults dining on the buffet price. Free meal must be redeemed at the same time the 3 adult meals are purchased.

Mandarin Small Eats
– Use towards food items from Small Eats menu. The Birthday Guest will then receive a credit equal to the average food bill amount (pre-tax) spent by the other people in their party which they will use on their visit.

For buffet service only, Seniors 65+ with valid photo ID receive 20% off, children ages 5-12 will receive 50% off and kids 4 and under are free (two children per paying adult).  There is no discount for Mandarin Small Eats.   We do offer a Birthday Coupon that the Birthday Guest can use towards their party’s Birthday meal when you sign-up for our Mandarin Dish e-newsletter. Visit our sign-up page for full details.

For Small Eats, you will receive a complimentary dessert and a birthday photo in a souvenir frame.

For Buffet, we will bring you dessert and a birthday photo in a souvenir frame.

Thank you for thinking of us for your birthday!

To update the information on your Dish account or on your Birthday Coupon, please follow the steps below:

  • Click here to go to our page on The Dish Newsletter
  • Put the subscribed email address in the “Already Signed up” and click “Update profile now”. We will send you an email to access your profile management centre
  • Sign into your email and look for an email from “Mandarin Restaurants”, with a subject line of “Update your Mandarin profile”
  • Open the email and click on the underlined “here”, this will open you profile management centre
  • Update the First and Last name of the birthday person
  • Update the birthday with Month/Day (ex. 07/20)
  • Ensure the first favourite location is selected
  • Double check all spelling and birth date is correct and click the grey button at the bottom to “Update Profile”


The system will update your profile to the new information provided and will send the updated coupon prior to the birthday indicated. Please do not update profile again until you receive the coupon for the new birthday. If you have any other questions please do not hesitate to contact us.

Guests at Mandarin generally wear casual or casual business attire, but some guests like to dress up when attending our restaurants for special occasions. (Tank tops or bare feet will not be allowed in the restaurants). Children ages 12 years old and under must be accompanied by an adult.

All Mandarin restaurants are wheelchair accessible.

We accept cash, Visa, MasterCard, American Express and debit. There are also ATM machines located in some our restaurants. If you require an ATM machine, please contact the restaurant you wish to visit in order to confirm availability.

Some locations do have designated areas or sections for private functions. To inquire about booking these, please call the restaurant of your choice.

Take-Out and Delivery

To place your order you can call your nearest participating location directly or order online. Please view our Take-Out and Delivery menu and place your order by clicking the Take-Out/Delivery page or look for the Order Online button at the top of any webpage. We accept Take-Out and Delivery orders via phone as well as third party apps including SkipTheDishes, UberEats and DoorDash.

We ensure that your Mandarin Take-Out and Delivery experience will be safe for you and your family. We continue to work with guidelines from the Ontario government and local public health authorities.

Health and safety measures:

  • Increased sanitization. More rigorous cleaning and disinfecting of all surfaces including doors, door handles, dining tables, buffet areas, payment terminals and washrooms
  • Installed additional hand sanitizer stations
  • Disposable gloves available for customers
  • Staff are fully trained in health and safety procedures and continue to work with masks inside the restaurants
  • Staff are screened prior to each shift including temperature check, monitoring of symptoms. In addition regular Rapid Antigen Testing is conducted. Staff who do not pass are not permitted to work.  

 

We request that you consider the well-being of others and adhere to the safety measures. The health and safety of our customers is our top priority.

You can view each Mandarin location’s delivery area map by clicking on the location’s page. You can also phone your closest Mandarin location directly.  They will be able to tell you if you are in the Delivery Area.

Please phone your closest Mandarin location directly.  A manager can confirm if they may accommodate order requests outside the delivery area.

Please call your nearest participating location directly. A Manager would be able to confirm payment options available.

Food & Nutrition

All of our restaurants operate to the standards outlined in the Healthy Menu Choices Act. Food items are analyzed and comprehensive caloric information is displayed in-store, online and on our promotional materials. For customers with dietary restrictions, we always recommend contacting the location they are interested in visiting. A Manager would be pleased to answer additional questions and help them plan their next experience.

Our food is not categorized as kosher. We use pork in some dishes, but also offer many dishes which do not contain any pork. We attempt to accommodate the food requirements of as many customers as possible.

Many of our items contain ingredients like peanuts, tree nuts, seafood, gluten, etc., or have come into contact with those ingredients. It is, therefore, recommended that those with severe food allergies not dine at our restaurants.

While many of our items do not contain meat, we use chicken base in many of our dishes. For further information, please speak to the restaurant manager.

 

Business Information

Requests for donations or sponsorship can be made to the individual restaurants. Please send a letter to the managers of your local Mandarin detailing your cause, and a decision will be made by them. We ask that your letter be sent in at least a month before the event to ensure there is sufficient time for a decision to be made.

Yes, there are franchising opportunities available.  Interested applicants must attend a training program at our corporate headquarters in Brampton.  Franchisees are selected from this pool of applicants.  For more information, please contact hr@mandarinrestaurant.com.

Gift certificates are available in denominations of $10, $20 and $50. They can be purchased, in person, at any of our restaurants. At the current time, we are unable to sell gift certificates remotely via telephone, website, or e-mail.

Locations

29 Locations across Ontario to serve you.

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